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Privacy Policy

At Spirit ABA (“we,” “our,” or “us”), your privacy matters. We are committed to safeguarding your personal information and maintaining your trust. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our services. Please review this policy carefully to understand our practices.

1. Information Collection and Use

We collect personal information, such as your name, contact details, and addresses, to provide you with the best possible experience. Your information is used solely for the purposes of:

  • Delivering our services efficiently
  • Managing your account and service preferences
  • Communicating with you about appointments, updates, and inquiries

This may include:

  • Personally Identifiable Information (PII): Name, phone number, email address, and mailing address
  • Account Management Data: Service preferences, booking history, and payment details
  • Service-Specific Information: Pick-up and delivery locations, and any notes required to fulfill service requests

2. Mobile Information and Text Messaging

We value your privacy, especially when it comes to mobile communications.

  • No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
  • All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you choose to opt into our SMS program, we may send you text messages related to your service, scheduling updates, and other relevant notifications. Your data will be stored securely.

3. Cookies and Tracking Technologies

To improve your experience, our website may use cookies or similar technologies. These help us:

  • Understand visitor preferences
  • Enhance website performance
  • Analyze usage trends

You can adjust your browser settings to manage or disable cookies, although doing so may impact some features.

4. Opting Out of Marketing and Promotional Communications

You can unsubscribe at any time by replying “STOP” or “UNSUBSCRIBE” to the SMS messages that we send, or by contacting us using the contact form on our website.

However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

5. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share it only in the following instances:

  • With Service Providers: To facilitate services (e.g., logistics or tech support), under strict confidentiality agreements

     

  • Legal Requirements: If required by law, subpoena, or to protect our rights

     

  • Business Transfers: If our business is sold or merged, your information may be transferred, but will remain protected under this policy

6. Data Security

We take data security seriously and implement measures such as:

  • Encryption of sensitive data
  • Regular security assessments and updates
  • Restricting access to authorized personnel only

While we work hard to protect your data, no method is 100% secure. We encourage you to use strong passwords and keep your devices protected.

7. Your Rights

You have the right to:

  • Access or update your personal information

     

  • Request deletion of your data (subject to legal or service obligations)

     

  • Opt out of direct marketing communications

     

To exercise these rights, please contact us using the details below.

8. Policy Updates

We may revise this Privacy Policy from time to time. Updates will be posted on our website with a new “Effective Date.” Your continued use of our services after updates constitutes agreement with the revised policy

9. Contact Us

If you have any questions about this policy or need assistance, feel free to reach out:

By using our services, you acknowledge that you’ve read and agreed to the terms outlined in this Privacy Policy.

 

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